At SmartyOctopus, we appreciate your purchase of our digital products. Please review our refund policy outlined below.
Non-Refundable Digital Products
Our digital resources, available for purchase on www.SmartyOctopus.com, are intangible goods delivered electronically. Once purchased and delivered, they cannot be returned in the same way physical products can. Therefore, all transactions made on www.SmartyOctopus.com are considered final and nonrefundable.
Exceptions for Refunds
While our general policy states no refunds, we do understand that unique circumstances may arise. You may be eligible for a refund only under the following limited circumstances. Refund requests must be initiated within 60 days of purchase if it falls into one of the exceptions listed below.
- File Download Status: You purchased a product that was never downloaded.
- Duplicate Purchase: You unintentionally purchased the same resource multiple times.
- Technical Limitations: Inability to access a resource due to technical issues related to the purchased digital product.
If your situation aligns with one of the criteria outlined above and you wish to request a refund, please send your request to contact@crucianart.com. Include your order number, the resource name, and details regarding your concerns about the product.
Adobe Acrobat Requirement
To open and print the PDF files offered, it is necessary to have the Adobe Acrobat program installed on your device. This software is available for free download at http://get.adobe.com/reader/
Please be aware that the absence of this program on your device, leading to difficulties in accessing or using the file, does not constitute grounds for a refund. We highly recommend ensuring the Adobe Acrobat software is installed before purchasing our digital products.
Contact Us
For support or inquiries, reach out to us at contact@crucianart.com
We aim to respond to support requests within 24 hours on weekdays. Please note that our customer service availability might be limited during weekends and holidays.