At SmartyOctopus, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. Please review our return policy below:
Digital Products: Due to the nature of digital products, all sales are final. Once a digital product has been purchased and downloaded, we cannot accept returns or issue refunds. If you encounter any issues with your digital download, please contact our customer support team for assistance at contact@crucianart.com.
Refund Policy: We only offer refunds for digital products in the following circumstances:
- If there was a duplicate purchase made in error.
- If you experience technical issues that prevent you from accessing the product, and our support team is unable to resolve the issue within a reasonable timeframe.
To request a refund, please contact our customer support team within 60 days of your purchase with the order details and a brief explanation of the reason for the refund request.
Contact Us: If you have any questions or concerns regarding our return policy or need assistance with a return or refund, please don’t hesitate to contact our customer support team at contact@crucianart.com.