This Delivery Policy applies to the purchase and delivery of downloadable digital products from our platform.
- Delivery Process
1.1. Instant Access: Upon successful completion of the purchase, customers will receive instant access to downloadable digital products via a designated download link or access provided on the confirmation page. If a product is a made-to-order item, it will be provided within a specified timeframe, as indicated on the product description page or during the checkout process.
1.2. Email Delivery: An email containing download instructions and access links will also be sent to the email address provided during the purchase process. If you can’t locate a download notification email, please check your spam or junk inbox. For Gmail users, ensure to check not only your primary inbox but also your Social and Promotions tabs.
1.3. User Account: For registered users with an account on our platform, digital products may be accessible for download within the user’s account dashboard or profile.
- Delivery Method
2.1. The delivery of digital products is fulfilled electronically via download links provided through email or accessible directly from your account on our website.
2.2. You will be responsible for ensuring that the email address provided during the purchase process is accurate and up-to-date to receive download instructions.
- Download Access
3.1. Downloadable digital products are accessible for a specified period, as indicated at the time of purchase or in the product description.
3.2. You are encouraged to download and securely store the digital product(s) promptly upon receipt to prevent any potential loss or access issues.
- Technical Support
4.1. We provide basic technical assistance related to downloading or accessing the digital product(s). For any issues, please contact our customer support team at contact@crucianart.com
- Refunds and Delivery
5.1. As digital products are delivered instantly or shortly after purchase, no shipping costs are involved. Therefore, refunds related to delivery charges do not apply.
5.2. Refund requests due to issues with the delivery of the digital product(s) should be directed to our support team within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the item(s) you purchased will be considered delivered to you.
- Policy Changes
6.1. We reserve the right to update or modify this Delivery Policy. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.